Last updated: October 11, 2026.
Who is responsible for your information
Earth Tempo is operated by Aura Velvet INC. Business mailing address: 30 N Gould St Unit 268, Sheridan, WY 82801, United States. Email: info@earthtempo.com. This mailing address is not a return address.
This policy explains how we handle personal information when you browse earthtempo.com, place an order, create an account or contact our support team. Aura Velvet INC is responsible for that processing. You can contact us using the details above.
Information we collect and where it comes from
Information you provide: name, email address, phone number, billing and delivery addresses, order selections, account details and messages about your order or return. Please do not send full payment-card numbers, passwords or health information by email.
Information generated by the store: order numbers, purchased products, payment status and transaction references, shipping updates, refund history and support records. Payment processing, when offered, is handled by the provider you choose at checkout under its own privacy terms. We do not ask you to email card details.
Technical information: IP address, browser and device information, requested pages, timestamps and security logs may be processed by our website and hosting services. Necessary cookies maintain your cart and login session. See our Cookie Policy.
Why we use information
We use order and contact information to take steps you request before a purchase, fulfil the purchase, deliver products, answer questions and handle returns. We use account information to provide the account features you request. Without information needed for payment or delivery, we may be unable to fulfil an order.
We use transaction records to meet legal and accounting obligations. We use limited technical and support information for our legitimate interests in keeping the store secure, preventing fraud, resolving disputes and operating the business, balanced against your rights. Where applicable law requires consent for an optional activity, we ask first and allow you to withdraw that consent. An order does not automatically subscribe you to promotional emails.
Who receives information
We disclose information only as needed to providers that support the store: website hosting and technical support, payment processing, fulfilment and delivery, customer support, and professional advisers. A carrier or fulfilment partner receives the name, address and contact details needed to deliver an order. We may disclose records to authorities when required by law or to protect legal rights. Any transfer in a business sale is subject to applicable data-protection requirements.
We do not sell personal information or share it for cross-context behavioural advertising. We do not use order data to make automated decisions that produce legal or similarly significant effects on you.
International processing
We operate a US company and use service providers that may process information outside your country, including in the United States and China for order fulfilment. Where applicable law requires safeguards for an international transfer, the relevant lawful transfer mechanism must be used, such as an adequacy decision or approved contractual safeguards. Contact us for information about safeguards relevant to your data.
How long we keep information
We keep order records for the period needed for fulfilment, returns, accounting and applicable tax or legal requirements. Support records are kept as needed to resolve the enquiry and related disputes. Account data is kept while the account is active unless you request deletion; legally required transaction records may remain. Security logs and backups follow operational retention cycles. Retention depends on the type of record, the legal retention requirement and any active dispute; we delete or anonymise data when it is no longer needed.
Your rights and choices
Depending on the law that applies to you, you may request access, correction, deletion, a portable copy, restriction of processing or object to certain processing. You may withdraw consent without affecting earlier lawful processing. We will not discriminate against you for exercising applicable privacy rights.
Email info@earthtempo.com with the subject “Privacy request”. We may request proportionate information to verify your identity or an authorised representative. We respond within the period required by applicable law and explain any lawful refusal or extension. You may also complain to your local data-protection authority, including an EEA supervisory authority or the UK Information Commissioner where applicable. Contact us if you wish to appeal a decision where an appeal right applies.
Security, children and updates
We use reasonable safeguards appropriate to the information we handle, but no online service can guarantee absolute security. Our store is intended for adults and is not directed to children. Contact us if you believe a child has supplied personal information so we can address it.
We may update this notice when the store or our processing changes. The date above identifies the latest version. Material changes will be communicated as required by applicable law.