Changed your mind? You can request a return within 30 days of delivery, even if you simply decide Earth Tempo is not for you. No explanation is required.
Start your return
Email info@earthtempo.com with your order number. Our support team will provide the return address and instructions by email. Please contact us before sending anything back; our business mailing address is not a returns location.
What to send back
You may try the device during the 30-day period. Return it in good condition with its included accessories and original packaging where available. Damage caused by misuse or missing components may affect the refund; we will explain any issue before processing. Sale-priced products are covered by the same 30-day policy.
Shipping costs
For a change-of-mind return, you are responsible for return shipping. Any original $12 shipping charge is non-refundable. If your order qualified for free shipping, we do not deduct an outbound shipping charge from your product refund. We do not charge a restocking fee. Use a tracked return service and keep your receipt.
Damaged, faulty or incorrect items
Contact us with your order number and, if possible, photos of the issue. We will arrange an appropriate replacement or refund and cover necessary return shipping for an item that arrived faulty, damaged or incorrect. This does not affect your statutory consumer rights.
Refunds
Once your return arrives, we will inspect it and email you the outcome. Approved refunds are issued to the original payment method, normally within 7–14 business days of receipt. Your bank or payment provider may need additional time to post the credit. If a refund has not arrived, contact us for help.
Earth Tempo is operated by Aura Velvet INC. Questions about returns? info@earthtempo.com.